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Wasnt aware the auto subscription will be activated after the initial sample order so was disappointed when charged for second time. Also the colour wasnt accurate, as i asked for darkest brown but the result was darkest grey instead. In order to return, the couriers wont collect without returns lebels, so couldnt return the second item.
Hi Sagheer! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Still have grey hair and different colors top vs sides... Its only OK but is not rigth
Hi Sergio! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you.
I’m pleased with the head hair colour but the beard colour is not sufficient - as I trim my beard weekly as I keep it short - the colour is lost after about a week or 2 - there should be a kit to allow regular touch ups
Hi Patrick! We are sorry to hear your dye is not sufficient for your bear. Please check your emails, we got back to you to help you further.
Looking at the commercials of the product ordered this and tried. Great packaging but results are complete disappointment. Not a single grey hair of mine turned black. Time and money both waste.
Muralidhar R. - We appreciate your feedback here at Colorsmith! We are so sorry that you were not satisfied with the outcome of your hair colour application. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Colour it's not what I expected to dark! Stop taken my money from my account! I don't need this shit! Sorry I didn't subscribe for it!
Hi Marius! We are so sorry to hear your colour was darker than expected. Please check your emails, we just got back to you to help you further.
Order not received yet
Abhi A.- Thank you for reaching out to us here at Colorsmith! We are sorry to hear that you have not received the order yet. Your satisfaction is our top priority. We guarantee that. We would like to work with you on a solution so that your color wishes can be fulfilled 100%. Our customer service will contact you by email and will be happy to help you.
This is the third time I’ve used your product. This time I had Dawn the girl who cuts my hair do it. Same results! It doesn’t totally cover my grey. The color doesn’t last long. Please cancel my subscription.
Jack - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Just a scam company, taken my money, but never received any products..
Kelvin B. - Thank you for your feedback. We are truly sorry to hear that you didn't receive your order. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
I would give it minus 5 stars if I could. Ordered dark Blond, followed the directions to the letter my hair turned out an orangey dark dark brown and it looks ridiculous, utterly useless product, I've had far better results with just for men.
Hello Nicholas, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
I thought it was promising until my beach turned orange brown and I had to shave it to start over. Avoid product.
John - We are so sorry to hear your beard turned orange brown. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
