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I cancelled / turned off my subscription but received an order from 1/8/2024 and was billed for it. The first kit I received was great the second turned my hair a bright orange, I had to go to a Salon to have my hair fixed. I followed the directions on the kit and noticed that the time on the second kit was longer. I reached out to the Color Smith team about 2 weeks ago, I haven't heard back from them. I purchased the grooming lotion; I really like the product.
Mike - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Big claims. Didn't cover a single grey on the beard. Hair very standard basic results. Certainly no better than other products. I am actually being kind, I don't think the coverage on the hair was good enough at all. I will give It one more try
Hi Scott! We are sorry to hear that your colour hasn't covered your greys. Please check your emails, we just got back to you to help you further.
I ordered and received two deliveries two consecutive months in a row. The color was horrific, and it wasn't one but many colors in my hair. I spoke with a hair specialist who sent me a unique new color that was as bad or worse than the first two. For three months I have been walking around with my greys showing, and various colors in my hair. I do not recommend this company. Additoinally to date they are not crediting me for this inferior product in total.
Gary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It doesn’t last long maybe 2 weeks and can see greys again I’ll give it 1 more go if it’s the same will be going back to just for men
Hi Nick! We are sorry to hear that your color isn't lasting long enough. Please check your emails, we just got back to you to help you further.
This product burn and itched my face the entire nice when I applied this on my beard. I have had to seek medical attention and now purchasing a steroid cream help me with the pain. I'm very disappointed with this product as I suspect it has PPD.. my skin is sentative and this seemed to be a good product but its actually the worst and wouosnt buy ever again
Hi Hardeep! We are so sorry to hear about your skin reaction to the product. Please check your emails, we just got back to you to help you further.
Very expensive for what amounts to single use application. Only need a third of the amount provided for beard coverage but once it’s used once it’s all useless. Very wasteful. Also grey coverage was very poor compared to cheaper, multi use alternatives.
Hi Adam! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
I just sent to the Team a request about how my hair become so dark s my expectations, I don't know if this color matched, but I'm not convinced at all. My hair is totally so dark as black, is not when I did the test through the platform. Please I need all your help and support. Thank you.
Pedro - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Don’t not buy this product as doesn’t work at all.
Hi Tariq! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
may be i choose wrong hair color . the product did not change my hair color to black
AIRAF - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
jeg kan ikke komme i kontakt med dem
Husam A. - Tak for din feedback. Et kig på din profil fortæller os, at du allerede har arbejdet sammen med en af vores farveeksperter for at løse dit problem. Lad os venligst vide, hvis der er andet, vi kan gøre for dig. Vi er her for dig.
